Not getting gigabit speeds xfinity. Oct 31, 2022 · Hello, I got Xfinity service yesterday.
Not getting gigabit speeds xfinity 2 Gbps and the Gigabit x 2 should be 2 Gbps. Mar 2, 2020 · There are several factors that determine speed when above about 300Mbps. Oct 8, 2024 · I am currently signed up for gigabit, but I dont get anywhere near the rated speeds. Since the upgrade, we are still getting the same exact speeds as before. They would not directly answer the question on the discrepancy. I ran speed test and it shows around 20 Mbps, which is more or less the old plan (1000/25). My download speeds did not increase but my upload did. Feb 26, 2025 · To send a direct message: 1. After setting it up I tested my connection and I am currently still getting around 20Mbps upload speed. Ive had the gigabit extra for a while and saw I should be getting 200mbps upload. Oct 31, 2022 · Hello, I got Xfinity service yesterday. Based on reports from actual Xfinity users, we have prepared a list of actionable solutions to enhance your Xfinity speed. See the links previously posted. I would recommend starting there. For the first few hours, everything was fine, but since then I am not getting the download speeds I am paying for. However, I am still not getting the full 2000Mbps download speed. Thank you! Dec 3, 2024 · user_yhsok86, Thanks so much for reaching out to Xfinity Support. Oct 10, 2020 · Re: CM1000 not getting Gigabit speed with Xfinity Furrye38, The ISP provider in this case Comcast came home yesterday and checked the quality of the signal coming inside the home. Dec 4, 2023 · My upload speed is capped at about 40mpbs, but the plan says it can go up to 200. Aug 12, 2024 · Hi-I recently updated to the "new" Gigabit plan, which claims to have download speed of 1000 Mbps and 150Mbps upload. Nov 13, 2024 · Activated it and Gigabit download per service (300-600 down), but speed test errors out when it trys to test upload speed on wired connection nears the XB7-T modem (white). Jun 20, 2020 · Obviously something has changed, but I am not getting the gigabit speed or anywhere close. That MoCA adapter connects to the RG6 cable at the wall. We tried multiple devices and different cables. They did do some troubleshooting and then at the end blamed my modem as "Not being compatible and tried to steer me into getting an xfinity gateway. I'm trying to figure out why I haven't been getting the speeds I was promised. 5Gb Motorola MoCA adapter. I would love to upgrade to X2 but im not sure ill actua Jan 2, 2024 · With the old modem, we were getting speeds of around 400 MBS using comcast speed test so we decided to upgrade. A drop-down list appears. Click the direct message icon. My modem is a Technicolor CGM4140COM is in bridge mode and I use a Netgear Nighthawk R7960P to manage my internet/network. I am plugged into the 2. We did make some changes to our Gigabit Extra speeds recently. Mar 2, 2020 · There are several factors that determine speed when above about 300Mbps. when i used to have the 1gb speed tier on a good day i can get 1200 mbps download speed no problem using my Motorola MB8611. net, I get about 115 Mbps down. But getting 1/12th of the speed I'm paying for seems a little silly, no? Admittedly, I am downstairs and the modem is upstairs. Sep 5, 2022 · I contacted xfinity again and explained to the rep the same info as the Motorola rep told me that she will send out a xfi modem to test at no charge. If that doesn't show you proper speeds, then get an Ubuntu live image installed on a thumb drive. Run the tests again. Secondly you don’t need docsis 4. I would love some help getting close to the speeds I'm paying for. May 14, 2024 · user_dae373 Glad you reached out! I know that it si imperative that your receive the promised speeds, I am here to help. Those speeds will be up to 1. net. 5 up from a wired connection. Update the firmware. com/t5/Your-Home Jan 11, 2025 · MarathonRun, Thank you for reaching out to Xfinity Support with your question. Actually, I was able to pull 1,400mbps as Comcast boosted their gigabit speeds. 1 gig+ speeds and ip6 ect modems. I consistently get less than 100 Mbps on my PC which is directly connected to the gateway. My cell phone is pulling 200mbps and my PC is pulling 100. He said everything looks good, and had no suggestions. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address. Different speed tests yield different results. Sep 19, 2024 · For faster upload you need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF: Aug 13, 2024 · according to my wife the tech also tested the modem and he said he's getting the right speed but when i connect my PC directly to the modem im just getting 700-900 mbps download my mobo supports 2. i dont know what else to say. Feb 9, 2024 · Hi all - I am having very slow upload speeds on my Gigabit extra internet service. Oct 3, 2023 · If your actual internet speed is significantly lower than the advertised speed by Xfinity, it could be due to network, hardware, software, or internet provider issues. Here is a link that will show you the list of compatible modems. Long story short, we were finally able to get a tech out to check everything since Comcast saw there were issues with the signals. Feb 4, 2024 · For 100 Mbps upload you need one of the devices shown with an upload speed rating in the . 12 Solutions to Maximize Xfinity Internet Speed. After it resolved that I am getting improved upload speeds around ~175Mbps. 1 can handle that just fine. An in-depth guide to troubleshooting Gigabit Internet speeds Comcast Xfinity. This means you'll be testing on Xfinity's network exclusively. When I run a speed test, my download speed initially shows that its capped around 1200Mbps, but then quickly drops to 300 May 19, 2024 · My home network is gigabit mesh network and CAT6 over commercial Cisco switch. I do not get it all the time. 5Gbps port. To improve your network performance and avoid Comcast internet speed issues, you can use a Wi-Fi booster app to determine the position of your router that will provide the best internet connectivity throughout the house. Dec 21, 2020 · I will get back to you ASAP regarding the speed test on the modem itself. I've ordered a new switch. After a Mar 26, 2020 · Account Info: Gigabit (1000/35) Speed tests have been run wired directly to the modem using Xfinity Speed Test and dslreports. Mar 9, 2022 · With all this said, ever since I resolved my issues by running new RG6 Quad Shield cable through my house, I get the speed I pay for sometimes. As the title says, I've upgraded from the performance starter package (~50mbs down /5mbsup) to the Xfi Complete Gigabit package (Up to 1200mbs down) but my speed hasn't changed one bit. 1. Do not test speeds over WiFi. Feb 14, 2022 · Ever since Comcast changed the speed for Gigabit from 1000 to 1200 Mbps they require compatible devices to have an Ethernet port capable of line speeds of at least 2500 Mbps. Wifi download I think is limited by a 1000m switch but download is 80 mbs and upload is like 1 mpbs. Final Thoughts on Getting the Best Speed You Can. Setup the new equipment they sent me & it works. com/ as your primary speed test. Jun 29, 2024 · I did some research and discovered that my previous modem was not enabled by xfinity to use that speed, so I purchased one that was officially listed as supporting it: the Hitron CODA56. I understand that you were receiving the upload speeds of 200 Mbps with our XB7 and since switching to your own equipment the upload speeds are only 5 and the download speeds have also been reduced. Sep 12, 2022 · My previous package was 175 down, 5 up. Jul 2, 2024 · I updated my Xfinity service over an XB8-T modem to Gigabit x2 and getting over 2000 Mb (speed test thru Xfinity app). I am very happy with my download speeds. Dec 30, 2021 · Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. PDF and the Reddit links, which also lists other requirements for those speeds. Here are my gig results from Comcast using a true 2. In the 'To' line, type "Xfinity Support" there. Sep 14, 2024 · Hello, I have had the Gigabit X2 upgrade for over a month, which should provide a download speed of 2000Mbps. 2 Gbps/35 Mbps, however, if you live in a Next Generation area they will be 1. The RG6 th Oct 5, 2024 · For faster upload you need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF: Oct 10, 2020 · Re: CM1000 not getting Gigabit speed with Xfinity Furrye38, The ISP provider in this case Comcast came home yesterday and checked the quality of the signal coming inside the home. You could have issues with framing on windows, or packet inspection. I was only getting roughly 45mbps. 5 ports on the eero. Called support and they sent a service tech out. Dec 1, 2024 · I have tried to connect to Xfinity modem WiFi (XB8) and I am not getting speed faster than 500mb. Xfinity Forums Gig troubleshooting page: https://forums. I have not changed the XB8 to bridge mode. I recently upgraded from Blast to Gigabit (1. I get the modem 2 day later and had issues activating it. com, I get about 350 Mbps down, whereas with speedtest. Jan 9, 2023 · Using devices on Internet speed tiers for which Comcast has not approved them tends to produce unexpected results, often speeds well below the manufacturer's ratings. The Gig Plus would be 1. Typically we received 200 down and 5. Sep 16, 2024 · That's because, as long as upstream levels are not maxed out, what's important is not the level at the modem, it's the level (and quality) of the modem's signal as received at Comcast, which they control by adjusting the modem's transmit level. Learn how to get the most out of your Xfinity Gigabit Internet service. I've connected this to (3) wired Eero Pro6E for my wifi that should be able to deliver over 2000, but is only achieving 955 mbps. Jun 17, 2020 · Just wanted to get some advice on how to achieve gigabit speeds through my xfinity data plan. This started to happen a 1-2 months ago. However, I connected my computer to the XB7 gateway modem via ethernet and I am only getting ~600 Mbps, sometimes less. Aug 11, 2021 · As the title says, I've upgraded from the performance starter package (~50mbs down /5mbsup) to the Xfi Complete Gigabit package (Up to 1200mbs down) but my speed hasn't changed one bit. I was getting gigabit speeds with my TPLINK DeCo router. I am using the Xfinity XB8 router on ethernet. I then learned that my current self owned… I have yet to come anywhere near gigabit speeds. You order gigabit speeds and despite comcast raising your bill and updating the website to say you have gig service, you get no where near this speed. in my case its an arris sb8200 whiuch is on the comcast supported list for docsis 3. . Ethernet is always the way to test speed. However, with the new modem we are only getting around 150MBS. Oct 9, 2018 · If your speeds are good, concentrate on router/networking issues. Less wait means more time enjoying. Xfinity recently did a bunch of work in the area I live in a couple of months ago, and the plan got updated. Use http://speedtest. 2Gbps). Not anywhere near the 444Mbps the PDF mentions but far and away better than the ~23Mbps we were getting. Now I know I'm not going to get the full 1200mbps due to the nature of WiFi, interference etc. Apr 13, 2024 · I actually exceed the "typical download speeds" of the Gigabit Extra plan (1200 Mbps) - I generally get around 1435 Mbps download which is fantastic! I absolutely do not need more than that. May 25, 2021 · Run speed test in multiple windows simultaneously. In the top right corner, you'll see a little chat icon near the bell icon. Feb 23, 2024 · Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily "approved for Gigabit" or for the new upload speeds. Dec 18, 2023 · I currently have the Gigabit Plus internet plan where I am supposed to get download speeds of 1200 Mbps and upload of 200 Mbps. Click the "New message" (pencil and paper) icon. The download speeds were not a concern, but my uploads have always been "locked" at 40mbps. I get 950mbps at every PC in the home. My modem is the XB7. I checked my speed test logs (asus/ookla) and it seems the longest "maintained" speeds of 6-700 Mbps is over a 8-9 hour period. Jan 19, 2025 · I mentioned the advertised speeds on the website and what the plan was showing in my account and my speedtest results. I used Speedtest. 2. Sep 15, 2023 · In that case, you can opt for a plan with a higher internet speed. I just ran two tests (one of them was Xfinity's) and upload speeds were just under 8mbps. 0 to go over 1 gig as 3. Service is fast, but nowere near gigabit speeds (not even when connected directly to the CM1000 with a gigabit-capable device. 3. My best download is around 650Mbps, and upload is 40-50. Dec 11, 2024 · I just used the Xfinity Assistant chat and the automated system was able to determine that my new modem wasn’t in the correct state in the billing system. Thanks. Interestingly I am getting around 350MBS using my galaxy phone using wifi… Mar 27, 2018 · Had Comcast's gigabit internet service installed a couple months ago. Jul 8, 2019 · For some reason, I am not getting the full gigabit internet. Ultimately, get something like an AX6000, or build your own router/firewall. thank you. Jun 30, 2023 · @clairevo Hey there, I hope you're having a great weekend. Older versions of the firmware had a setting similar to NATboost; with it unchecked, you wouldn’t see gigabit speeds you expect. Interesting. Why am I not getting the Gigabit speed I'm paying for? Even if I don't hit 1Gb exactly, shouldn't I be getting something close to that, like 900Mbps +? Is this modem not capable of doing the Gb speeds? Do I need a new modem? If so, which one is compatible with Xfinity and can get me closer to Gb speeds? Any help is appreciated. Comcast could make all of this much clearer, but they have chosen not to do so. 5gb also. 2 Gbps/200 Mbps (with xFi Complete). I've never dug to deep into this, but now with my advertised 200mbps, I wanted to see much more than 40mbps. My download speed isn't that great either, with a top-of-the-line desktop computer connected directly to the router by ethernet getting only 872mbps (instead of 1200mbps). I've gone through some troubleshooting steps I've found here and on other Xfinity forums and I can't seem to find the issue. I have a Comcast XB7 modem that feeds to the local MoCA adapter via Ethernet cable. I chased the same issue for days and found the bigest issue is if the test site is using IPv4 or IPv6. While I did not expect the full 1000Mbps since my Motorola MB7621 only shows a maximum wired download speed of up to 845Mbps according to the xfinity devices web page, I did expect faster than the ~200Mbps I was receiving with my old modem. Run speed test in multiple windows simultaneously. My ISP is Comcast, and using their speed test at speedtest. If you are not getting the faster download speed it could have to do with your modem. com. I test at 2255 one night then 0700 the next morning and they were similar speed. I recently upgraded to the gigabit plan probably a month ago and saw no increase in speed even though I purchased a new modem that is capable. With using your own modem you won't be able to reach the upload speeds of 200 Mbps as they do require the use of an Xfinity modem. Feb 1, 2020 · Maybe a firmware update, not sure, but a s soon as I disabled this my download speeds almost doubled and upload speed increased also. I've seen occasional speeds as high as 700Mbps, but average has been about 400Mbps. You also need to check if your NIC card in your device is even capable of gig speed on Ethernet. Finally after activating it with the xfinity rep I did a speed test and was still getting between 930 and 942 Mbps. I get slightly better than the speed I pay for some times. It does not drop it is constant between 200mb and 500mb. I have plugged the TPLINK router in the orange port and the 2. The SB8200 does not have one. If your modem is not on the list, we may need to take a look at that. WiFi isn’t an official speed test because it isn’t guaranteed what speed that device will get due to distance and interference issues. I found my router can only acheive about 350Mbps using IPv6, but can get 950Mbps using IPv4. All speed tests yield about a 40 Mbps upload, which I believe is correct. If the speeds are still poor, concentrate on modem/signal issues. xfinity. Why can I not get the 2G speeds on my wifi? Jan 14, 2024 · Hello, I have been trying to track down and issue with my upload speeds. You can get 900Mbps speed paying $10 cheaper than m Aug 19, 2023 · You’re not going to see an increase in upload speed if you’re not on xfi complete and using a xb7 or xb8 modem. 2 Gbps/100 Mbps (without xFi Complete or 1. Then I tried the TPlink WiFi and I get the same results. Sep 26, 2021 · I have a Cisco Small Business gigabit switch. I am however currently getting about 1/5th of the newly advertised upload speeds. 2) Test your speeds on Xfinity's network. I am in the 800mbps tier, and I am curr Xfinity Gig delivers Gigabit Internet speeds up to 40x faster than basic broadband service, now with 20% more speed for the same price. It would be best to purchase a device approved for use with the gigabit tier, or drop your Internet plan back to a speed for which your modem is approved. Boot from it but do not install it. I am convinced that Comcast Xfinity shares "my speed" with the neighbors at peak usage times (evenings, weekends Mar 26, 2020 · You also have your own modem, not a router, a modem. fhby kxqcjk ametr jfc bivpc yphqmc osy xksqx yeceb syhdgb tzupl zlpiz oqqh nuess spj